Tag Archives: eeo

The Art of Denial

Uncategorized, , , , , , , , , ,

Am Not!

Picture two siblings, perhaps eight and six years old. The argument may be over a toy, or a game, or who sat on whom, or any other rival-based competition. It may go like this: “You’re a liar!” “Am not! You are!” We used to say, “I’m rubber, you’re glue, bounce off me and stick on you!”[1] In other words, the original perpetrator of the crime turns the truth around and accuses the accuser of whatever act they just committed.

Did Not

In the same theme of denial, the success of the act of denial is dependent upon the denier’s credibility, or when that is lacking, their ability to persuade whoever is listening, that they are telling the truth, while denying it. I have had many dozens of perpetrators of discriminatory conduct patently, intensely, convincingly deny their culpability. This was always a challenge, although there were several occasions when I actually had the ‘smoking gun’ (in the form of a video or audio recording, an email or other evidence) in my hand while the perpetrator and liar vehemently argued their innocence. This allowed us to proceed with appropriate disciplinary action against the violator of the law.

You May Not

Denial takes many other forms as well. Denying someone access by not providing ramps, ASL[2] translators or closed captioning; denying someone service because of their race or gender expression; denying someone’s right to justice and equity, denying someone else’s right to even exist, are all too common and have a wide-reaching destructive impact on our world.

You Are Not

My dear friend, Derrick Kikuchi, who has extensive experience advocating for peace and social justice responded to my last blog post, “Peace Talks” by reminding me that there are those who not only refuse to come to the table to reconcile differences, but deny others the rights and protections that they enjoy. Specifically, he cited the many times when fighting for marriage equality as a gay man, that people would literally walk out on the conversation and argue that his right to marry his incredible husband, Craig Wiesner, somehow infringed on their rights. That if Derrick and Craig won equal rights, those opposing that progress actually lost something as a result. I agree that peace talks are not possible if both parties are not willing to sit down together and talk and believe in the possibility of reconciliation. I agree that as long as an individual believes (has been convinced or brainwashed to believe) that our humanity – our very existence – costs them anything they will not be able to come to the table and participate in the process of reconciliation. I have had quite a few people storm away from the reconciliation table as a result of this during my career. This sounds so simple and yet is so complicated. How do we get people to sit down with us to work on reconciliation and living together in peace if they have been convinced that our humanity takes something from them?

Is Not

The 100 billion dollar question: What do we do with the segment of our society whose intractable beliefs are predicated upon others being less than them or not existing at all? That science and facts and history are hoaxes and experts and intellectuals are the enemy? The group that I reference above do not fit into the argument for both sides-ism. Hate in all of its disgusting guises has no place in that discussion.

There are many white, ‘straight’, ‘Christian’, ‘middle class’, individuals (sorry about all of the quotation marks, but all of those words need qualification) who struggle with BLM, Act Up, peaceful protests and other acts of constitutionally protected speech that have been the vehicle for progress and advancing equity and inclusion for centuries. That is because they are exposed, on an extraordinary basis, to disinformation and misinformation. They are emotionally exhausted by the onslaught of negative input. (As we all are.) This makes it easier to manipulate them, trigger them, and herd them into division and resentment.

I am encouraged by those who sit through mandatory DEIAB training silently and experience an awakening, a transformation when a spark is lit, a seed is planted and their empathy and understanding of the value of diversity takes root. Often, these participants in my sessions will contact me privately after the session ends to share their transformation and tell me what they are thinking and feeling. We will discuss how to get past the discomfort inherent in difficult conversations so that they can participate in self-growth, acceptance instead of denial. I am focused on those individuals, people who are not avowed haters of diversity—fascists and white supremacists—but who are being influenced by them.

Self-Denial

My father, a tri-racial Puerto Rican, embodied internalized racism in ways that impacted me profoundly, and still does decades later. His denial of his heritage was evidenced by his regular proclamations that his blood was pure Spanish, not mixed with African blood or Taíno (indigenous Caribbean) blood. The implication is that his European white ancestors were of more value than his African and Taíno ancestors. Many BIPOC individuals struggle with this legacy of race-based slavery and colonialism. Centuries of being told that white people are superior because they held the power. My father was taught to be ashamed of who he was and how he looked. He passed those lessons in self-denial on to his children.

Denial

Denial is one word. A word that we need to give careful consideration when we refer to ourselves as ‘good communicators’ or ‘people’ people. Who are we envisioning when we imagine how good we are at communicating? Who comes to mind when we think of the people we are comfortable with? What are we denying about our own barriers to inclusion? How might we address that denial? One word at a time.

Antidote to Denial

In my previous blog post, the word that I shared was peace. I endeavor to facilitate experiences where people can come together and engage in constructive conversations about painful and difficult subjects. The methodologies that I employ to help participants to have peace of mind while embarking on this process include anonymous surveys, focus groups, online anonymizing tools that help people to be fully heard without feeling at risk of judgment and the resultant guilt that may accompany it.

These methods create opportunities for individuals to face the facts that they have been taught to deny. One conversation, one word at a time.

Onward!

Wendy Amengual Wark
June 28, 2024
Wendy@InclusionStrategy.com
Inclusion Strategy Solutions LLC

[1] We did not say “bounces off of me and sticks on you” even though that would have been grammatically correct.

[2] American Sign Language

 

We Are Not Alone

Diversity & Inclusion / EEO, Equity, , , , , , , , , , ,

     Each year I endeavor to start anew with a fresh, positive outlook. I wish that for you, as well. Each of us has to navigate our private, personal struggles as well as the macro challenges that we are confronted with as a community. War, death by guns, food insecurity, climate change, racism, sexism, antisemitism, homophobia, Islamophobia, and on and on. Typing this list is depressing in itself but much more so when I reflect on where we are globally as compared with say, January of 2009. So, I have tried to follow the adage and stay silent as I do not have much to say that is very ‘nice.’ Having to fight back against a relentless assault on democracy, equity, justice, inclusion, diversity, and access is not nice. It is not easy. It is not cheerful. It is exhausting and depressing to have to fight against those who are intent upon dragging us all back to the good ‘ole days when only a small percentage of people had any rights at all.

     I am not trying to ruin 2024 for you, I am actually trying to encourage you. I do not have to cite any recent events (unless you have been fortunate enough to have been completely unplugged for the past three or four weeks) for most of you to think “Here we go,” and then, perhaps let out a sigh of resignation.

     The arguments against diversity, equity, inclusion, and access are old tired screeds that had no basis in reality when they were hurled by ultra conservatives in the 1990s and have no basis in reality now. Based on substantial research data and results, we know that we do better work when we work with diverse groups of people. We know that people with diverse experiences, perspectives, and communications styles think differently, resulting in problems being solved more rapidly and especially, more effectively by diverse groups. We know that the more education people have, the less likely they are to experience unwanted pregnancy, poverty, and violence. We know that creating equal access (true equal access) brings engagement, success, and joy—actual joy to people in their work and in their studies!

     So, why are those who yell the loudest being given so much bandwidth? Why are their distortions of the truth being repeated by well-meaning intelligent people on social media and across the dominant media outlets? Why are public and private institutions making bad decisions about how to effectively manage free speech and remain committed to being diverse, inclusive, and accessible?

     Because bullies win by yelling and making a lot of noise—bluster. Bluster is distracting and upsetting and very effective at keeping us from doing the critical work that we must continue to do.

     My resolution for 2024: remain focused. Focus is a critical function when there are those intent on distraction us. Disturbing us. Ultimately, disappearing us. Every fascist regime throughout history has silenced those fighting to save democracy—journalists , academics, advocates, and activists—by disappearing them.

     We will not be disappeared. I will not be disappeared. I know that silence equals death. In that knowledge comes the understanding that I must speak up. I am not talking about having an urgent need to express my thoughts and opinions. I must speak up as a witness, advocate, ally, and activist. I have been in this space of speaking up for those who have been silenced since I was a child and so, If I cannot speak up, who can?

     We are a diverse nation. We are a diverse planet of people. We need each other to thrive or none of us thrive. Those who seek to rob our inclusion, equity, access, and value know this and so they will do their best to divide us—create wedges between us based on our differences—and conquer us. This is also a very old tactic. It is a very effective tactic and that is why it is dusted off and used again and again by those seeking to rob us of our rights to vote, to speak, to pursue happiness. They twist words and meanings to confuse and diminish their effectiveness. They state things that they know are patently untrue and wait for the bickering and debating to keep everyone distracted and then chip away at laws—rights and protections—that took centuries to attain.

     Yesterday I was speaking with my dear friends Derrick Kikuchi and his husband Craig Wiesner (owners of  Reach and Teach and activists for social equity and justice as well as providers of a sanctuary that gives us “hope that does not disappoint”), and they reminded me that I am not alone.

     As a practitioner of EEO/DEIBA one can feel isolated, targeted, and alone. We need to remind ourselves and each other that we are not alone. I am here for you. You are here for me. We are here together fighting the good fight, doing the important work.

     Maintaining focus is absolutely critical. It is hard to keep our focus when we are distracted, or disturbed, silenced or disappeared by bullies yelling lies and threats. I will stay calm and speak the truth. I encourage you to do the same.

     This is not about politics. This is about protecting ourselves, our planet, and the future.

     If you need an affirmation or reminder as to why you must continue to do this work that is exhilaratingly exhausting, please reach out. I am here for you—with you—as your ally, advocate, and friend.

     Wishing you peace, love, joy, and inclusion in 2024, and beyond!

     ~ Wendy

Wendy@InclusionStrategy.com
Inclusion Strategy Solutions LLC

January 10, 2024

 

Take Affirmative Action Today!

Affirmative Action, Blog, Diversity & Inclusion / EEO, Equity, , , , , , , , , , ,

For decades people have pushed back against affirmative action laws. Those people rarely understood the letter or the spirit of affirmative action. I have been asked hundreds of times if affirmative action requires a quota, a set percentage of Black, indigenous, and other people of color or members of other underrepresented groups to be admitted to an academic institution. The answer is consistently ‘no’.

Organizations of all kinds continue to complain that they cannot find qualified members of underrepresented groups when they search for recruits either in academia or the workplace. This is why the laws requiring an effort were implemented in the first place.

Those organizations that implement inclusive strategies to achieve true diversity and equity do so with the understanding that inclusion takes work, action – affirmative action – just as any goal that one wants to achieve.

Resistance to diversity, equity and inclusion are not new in any sector. What is new is that a small minority group has effectively stripped our nation of successful strategies for achieving real diversity. They have flipped the dialogue on diversity and privilege – white privilege – claiming that institutional racism is not real. It is real. Institutional racism exists in organizations where people gain access and entry to elite educational institutions not based on their performance or merit, but an accident of birth. Legacy admissions to universities exist as they have for centuries. Legacy admissions are affirmative action. The result of the action is that a particular group of people’s privilege and access are consistently affirmed.

The school to work pipeline will not change because we wish it to be so. Diversity at all levels, at all institutions, will not occur as a result of positive thinking. The arduous process of making something a law does not occur without a cause. The effect of passing a law is the result of centuries of legal racial and other forms of discrimination.

The Civil Rights Act of 1964 and its amendments were passed because there were and are those who do not believe the everyone should be entitled to the same access and opportunity. This has never been about anyone’s inability or refusal to work hard. This has never been about anyone’s inability to meet the intellectual standards of our greatest academic institutions. This has always been about intentional exclusion. Always.

Today is the perfect day to rededicate your organization’s commitment to diversity, equity, inclusion, and access. Take affirmative action to assure that those who are qualified, motivated, and underrepresented get access and are included. 

Onward!

Wendy Amengual Wark
Inclusion Strategy Solutions LLC
Wendy@InclusionStrategy.com

June 29, 2023

 

Fighting Words

Blog, Diversity & Inclusion / EEO, Equity, Uncategorized, , , , , , , , , , , , , , , , , , , , , , ,

Fighting Words

I am a pacifist. I do not own a gun or any other weapons. I use words to combat to combat ignorance, hatred, and brutality and it is definitely time to fight.

 The increasingly dangerous assault on diversity, equity, inclusion, and access (DEIA) requires a coordinated and sustainable defense.

As a small business owner, I usually avoid entering into political discussions, but the body politic is at the greatest risk of my entire life. This has been many decades in the making and wishing it away, compromising, and conciliating clearly has not worked. We are in danger, and we must take action. All of us. Now. Failing means that we fall prey to those who, among other assaults on justice and equality, are trying to legalize child labor while simultaneously making certain human beings illegal. They are dangerous and relentless and amoral.

Those who have been conspiring to push civilization back to a time when less than one percent of the global population had 99 percent of the food, shelter, and representation depend on our division, frustration and exhaustion. They rely on our emotional responses to their irrational and illegal conduct. They expect us to eventually give up our rights and access and freedom.

I have interviewed many hundreds of people during investigations of discrimination claims. It is very easy to tell when most people are lying. It is equally difficult to tell when practiced liars lie. That is because they literally practice. They repeat their lies many times before sharing them with the public. Those lies are quoted in the media and further broadcast and amplified. The most practiced liars find others who will deny the truth with them begin quoting their lies, further amplifying them. Again, and again and again. This methodology is incredibly effective as those who do not know the truth can be effectively bamboozled.

Those who are adept at implementing this methodology are rewarded. Some have become phenomenally powerful members of government and industry as a result of lying. There seem to be no repercussions for doing so. On the contrary, I could name at least one dozen infamous people who are currently benefitting financially by willfully and intentionally misrepresenting the facts. As you read this, I am sure that you are picturing some of them.

The current assault on DEIA initiatives and programs that is being successfully launched by racists is intentional and unacceptable. Governmental representatives in several states are in the process of killing DEIA initiatives in the public and academic sectors as well as forcing private sector organizations with governmental contracts to do the same. This coincides with a concerted effort to censor books, free speech, and the study of history and the social sciences.

The destruction of forums for open and inclusive discourse replicates what happened in Germany, Italy, and elsewhere when fascists took control of those nations. Book burnings were a regular occurrence. Anyone who did not fit a very precise description of ‘us’ were persecuted, and that persecution ultimately escalated into the Holocaust.

Divisions are fomented and incited. Turning Blacks and Latinos against each other. Turning Jews and Asians against each other. Turning cisgender men against transgender women. Christians against the LGBTQI community. I could go on and on. We cannot allow ourselves to be divided. We cannot allow exclusion to win. We must fight. We must continue to fight.

I do not need to justify here why and how our communities, nations, and entire world benefit by embracing diversity and inclusivity, and requiring equity and access for all. The list is long and I have spent many, many years sharing it, with passion and data and evidence.

I do not need to explain why racism is bad. Why fascism is bad. Why discrimination of all kinds is bad. It should be obvious. It is even obvious to those currently vilifying being ‘woke.’ They know that everyone benefits when we live inclusively, but they espouse bizarro-world opposites to reality again and again and again.

I am tired. Incredibly tired. Everyone who does this work is. Tired of the lies. Tired of the gaslighting. Tired of the misinformation and disinformation. Tired of white fragility and tired of white supremacy.

I am so tired. Yet, I am not as tired as my ancestors were after 16 hours of cutting down sugar cane under the relentless Caribbean sun. I am not as tired as children who were chained to sewing machines on this very island of Manhattan for 12 hours a day, 6 days a week. I am not as tired as the many millions who came before me who did not have the privilege to speak up without risking their lives and safety.

Decades ago, right-wing conservatives successfully turned the word ‘liberal’ into a derogatory word. They are attempting to do that again with the word ‘woke.’ I refuse to be sucked into their vortex of manipulation.

This is not just a debate about semantics. Silence does equal death. People are dying. People are being killed by racists who face minimal repercussions for committing murder.

Every single day, we – those of us who believe in diversity as a great thing, inclusion as a necessary thing, and equity as an absolute minimum requirement for survival – must persist and prevail and push back.

“But what can I do?” You ask.

  1. Get loud and stay loud. Call out racism, sexism, homophobia, antisemitism, ablism, and all forms of discrimination.
  2. Write your elected officials (this is especially critical at the local level: school boards, city councils, and state legislatures) and share your opinions and concerns.
  3. Pay attention! Encourage everyone who you know to read and listen and to pay careful attention to decisions being made by elected and appointed officials.
  4. Vote! And help other people, especially marginalized people, to register and then get to a place where they can vote.
  5. Amplify the voices of those who speak truth to power, voices that have been historically silenced and marginalized.
  6. Do not amplify the voices of the liars, gas lighters, haters, racists, and fascists.
  7. Do not be polite if someone dismisses fact as opinion. Facts are facts.
  8. Vote with your wallet. Make sure that every organization that you support is committed to DEIA and not just window-dressing. Find out if they are donating to politicians who are preaching hatred and do not contribute to that by purchasing their product or service.
  9. Connect with others who are fighting for equity and justice. Support each other, vent, cheer each other on. It is really important that we remind each other that we are not alone.
  10. Practice self-care and care for those around you. (Sometimes this means unplugging and taking a break from the doom and gloom of reality so that you can refuel and come back stronger and clearer and more focused on the mission.)

I need your help. I commit to continuing to work to keep a small group of extremists from destroying all that we have accomplished. We can only succeed if we do this together.

Onward!

~ Wendy 

Wendy Amengual Wark
Founding Partner
Inclusion Strategy Solutions
Inclusion Strategy Solutions LLC
Wendy@InclusionStrategy.com

 

The Best Ways to Hold Companies Accountable for Increasing Representation of Black Senior Leaders

Blog, , , , , , , , , , , , , ,

It is always affirming to be asked to provide an opinion on diversity matters as a diversity expert. Matthew Boyle a journalist with Bloomberg Business asked me:  What have you learned about the best ways to hold companies accountable for increasing representation of Black senior leaders?

Here is my long response to Matthew. (The referenced article is linked below.)

Organization’s C-suites, Boards of Directors, and shareholders can hold each other and, most importantly, themselves accountable for increasing representation of Blacks (and Latinos and Females) in leadership by following a simple set of protocols:

  1. The skills and competencies required for the role are established (rather than requiring an MBA, for example, because the person who had the job for thirty years had an MBA).
  2. A job description is developed based on the actual Bona Fide Occupational Qualifications (BFOQs) for the position.
  3.  Long lasting relationships are developed with organizations that facilitate the recruitment of Black, Latino, and Female candidates by Board and C-Suite Members, in addition to HR staff.
  4. Through our “Unconscious Bias” and “Inclusive Recruitment through Hiring” Workshops, my partner, Paula Edgar and I help hiring committee members to become aware of  and manage their implicit or unconscious biases regarding candidates (biases regarding candidates names, addresses, colleges, etc.) when screening resumes and conducting interviews.
  5. Organizations that are serious about diversifying their leadership designate a minimum acceptable percentage for candidates who are Black, Latino, or Female for leadership positions. An agreed upon percentage of those being interviewed for leadership positions are reserved for Black, Latino, or Female candidates. This is not a hiring quota. It is not a lowering of the bar or standards of an organization. Everyone who is interviewed must meet or exceed the requirements for the position. It is  acting on a commitment to increase diversity at the senior level of an organization.
  6. Inclusion Strategy Solutions LLC  has established interviewing methodologies to minimize the impact of those biases including: developing uniform interview questions; managing the way that those questions are asked; and establishing consistent protocols for how candidates are ranked and selected by the hiring committee.

These are tangible, measurable best practices that can be implemented by any organization regardless of size or sector. 

“Walmart’s Black Executives Lost Ground Since Five Years Ago” by Matthew Boyle Bloomberg Business, June 18, 2020

If your organization is not being strategic about increasing diversity at all levels, isn’t today the perfect day to begin?

Onward!

Wendy Amengual Wark
Partner
Inclusion Strategy Solutions LLC

June 18, 2020

 

Genuine Change Requires Genuine Self-Examination, Strategies, and Transparency

Blog, , , , , , , , , , , , , , , , , , , , , , , , , ,

Genuine Change Requires Genuine Self-Examination, Strategies, and Transparency

Help!

During the past week my partner, Paula T. Edgar and I have received at least two dozen requests for help from potential clients. These requests have varied in terms of the specific type of help that they were seeking, but mostly people wanted help drafting their “Black Lives Matter” statements. Several people reached out asking if they could “pick our brains” (aka get free consulting), but that is the subject of another blog post. We have provided several of our clients with feedback on their statements, which is totally appropriate as Diversity, Equity, and Inclusion (DEI) consultants. These statements should be personal and reflect an organization’s culture and history. (Please see Paula’s blog post “Say Something. Organizations Cannot Be Silent About Black Lives.” ) In other words, if you want to make a statement about an emotionally and politically charged issue, it really needs to be genuine. Here, as an example, is the statement that Paula and I released on “Black Lives Matter” last week.

We get frequent requests from potential clients interested in diversity, equity, and inclusion work that fall in the ‘window dressing’ (not really genuine) category. Some examples:

“We don’t have the resources to do a whole DEI assessment or strategic plan. Can you just give us a checklist of dos and don’ts?”

“We have had several ‘issues’ lately. Can you do a 45-minute webinar on unconscious bias?”

There are many more examples that I could share, but you get the idea. Racism, bias, inequity, and exclusion have dominated human interaction for millennia and yet people expect this to be effectively addressed by a single 45-minute ‘diversity workshop’ or an email from the CEO expressing their commitment to being inclusive. These ‘strategies’ give meaningful diversity and inclusion efforts a bad name.

The Walls Are Porous

The walls are porous. I have been saying this for a very long time. What I mean is that what happens out in the world impacts people inside of the walls of the office or hospital or restaurant where they work. Whether employees are comfortable discussing the Black Lives Matter protests or not, does not mean that they have not been impacted by racism and violence against Black people. The devastation resulting from the Coronavirus on a global scale has made this point painfully clear as many people are doing their jobs while being out in the world. The new workplace walls might be one’s bedroom or closet or kitchen walls. WFH (working from home) is what many ‘non-essential’ employees have been doing for the past few months. It is impossible for any organization regardless of function or size, to avoid being impacted by this pandemic. There have been hundreds of articles providing advice on working and managing from home. (I wrote a blog and presented a webinar on this in March: “10 Inclusive Management Best Practices for Remote Teams” ) The challenge of navigating the Coronavirus and its impact on the workplace was greatly compounded on May 25th.

On May 25th, the video of George Floyd being murdered by Police Officer Derek Chauvin ‘went viral’ and the traumatic impact was immediate. I have conducted thousands of investigations of allegations of discrimination in my career. It is exceedingly rare that ‘smoking gun’ evidence exists. The almost 9-minute video (which is extremely difficult to watch) is more than a smoking gun. In response, protests calling for justice and asserting that Black Lives Matter have been happening in cities and small towns from the United States to New Zealand and include people of all races, ages, genders, and religions. The protests have been inclusive and effective. Elected and appointed officials across the country are scrambling to write and pass legislation that creates accountability and transparency for law enforcement agencies and protects people from hate crimes. As with the Black Lives Matter’s protests in 2014 and 2016 White people have marched alongside Black people to call for justice. Unlike in 2014 and 2016, however organizations have had to acknowledge the impact of these events on their employees and customers and figure out if, and how to address and share their position on Black Lives Matter.

In the midst of the complicated process of trying to bring staff back to work safely (as more and more states ‘open up’ during the current recession of Coronavirus cases), leaders also have to assess the impact of institutional and systemic racism on their organizations.

The walls between the members of your organization and recent events have virtually disappeared. People are streaming life; and personal-life and work-life are now blended. So, the porosity of walls – when external issues seep into and impact an enclosed space (office) – has become more complicated for organizations to manage.

In every organization, employees have been disparately impacted by the Coronavirus. Black and Brown people have been disproportionately impacted by the Coronavirus in terms of infections and deaths. Some employees have had family members die because of the virus, some employees have had the virus and are struggling to fully recover and deal with its long-term impact on their lives. Others are primary care givers of a family member with the virus or must cope with their kids not going to school or summer camp. People are being bombarded by a tremendous amount of negative news and images. All the above is impacting our ability to sleep, eat properly, relax, renew, and refuel. We are asked: “How can you expect organizations to manage DEI during all of this?” My response: how can you not? DEI impacts everything that is happening now. So, now is the time to mindfully address your organization’s DEI issues. 

Do The Work

Inclusion takes work. Equity requires an investment of time, money, and other resources. Inclusion doesn’t happen organically. No one wants to hear that. Potential clients sometimes think that when we recommend a thorough, multi-leveled and strategic approach to DEI that we are simply trying to sell them more services. We are not. We are being genuine with you and we know what works

Paula and I try to explain that a coordinated and sustained effort is required to achieve healthy organizational change, especially if the organization has a demonstrated history of racism or other forms of discrimination. Employees need tangible evidence that leadership is serious in words and deeds about creating inclusion.

If your organization has not done anything in the DEI sphere, say so, along with sharing your commitment to change. If your organization has had false starts in terms of your DEI efforts, say so, while sharing how you have learned from those failed efforts. If your organization has done some genuine DEI work and realizes that the elusive goal of being an inclusive organization requires ongoing work, say so, while mapping out how you intend to continue doing this vital work! Expect that those who are reading your “Black Lives Matter” statement can read between the lines and determine how genuine you are based on what you do and do not say. Members of your organization know what you have and haven’t done in the past and so, if you distort that history, they will know that you are not being genuine or transparent.

Be Strategic

I have been writing and talking about the importance of (DEI) being part of an organization’s strategic planning process for years. We do not recommend that you invest in a strategic planning process and then, three months later stitch on a DEI patch. That “patch” will inevitably fall off after minimal wear. DEI needs to be woven into your strategic planning process – from the beginning. All stakeholders need to be part of the process – from the beginning. Organizations need to be prepared to implement the strategies that they commit to and establish a budget and other resources for that purpose. The plan needs to be communicated to all staff and key stakeholders along with an invitation for their participation and feedback. Too often, executive teams craft DEI statements and plans in a vacuum without inviting the input of those most deeply impacted by the outcomes of those plans. The fear of hearing the truth does not make the truth disappear. Many organizations reach out to us for help in cleaning up the messes that result from not being genuine in the first place.

Be Transparent

Once you have crafted a collaborative, time bound DEI strategy, complete with accountabilities and dedicated resources, you need to communicate that plan to those impacted by it. Then, you must actually carry out the plan, to the best of your ability, including modifications as needed for unexpected situations such as, the Coronavirus. Communicating a plan without carrying it out will make it difficult for employees to trust that your commitment is sincere, especially if there have been DEI challenges in the past.

Self-Examine

Organizations need to conduct a DEI assessment so that they can incorporate the findings into their DEI strategic planning process. A rigorous assessment will employ methods that make it safe for all employees to share their perspectives and challenges including: an anonymous DEI survey, confidential interviews, and focus groups. A review of an organizations’ DEI histories, documents, prior DEI training efforts, and public image, including social media should also be conducted. (It is amazing that in 2020 many organizations have websites that require multiple clicks before there is any hint of where they stand on diversity, equity, and inclusion. That is too many clicks for most people to bother with.)  

These best practices are developed to support an organization’s unique culture and sub-cultures. Asking us to come in and facilitate a workshop without having a clue as to what DEI issues the members of your organization are struggling with is like asking a doctor to prescribe medication without conducting an examination. The results can be unhealthy and require more serious treatments. Many organizations waste an incredible amount of resources by not making an appropriate investment in the first place. DEI workshops should be customized (by experienced, qualified professionals) to meet the specific needs of your organization. This can only be established through an unbiased (externally conducted) DEI assessment and collaborative DEI strategic planning process.

We really want to help you and I am being genuine when I tell you that with very rare exceptions, we can. The question that you have to ask yourself is: “How much do I want to change?” (That is an intentional double entendre.) If you want genuine change within your organization, then you need genuine self-examination, strategies that have been developed mindfully, and transparency about your history, intentions, and commitment.

If you want genuine change, isn’t today the right day to begin?

Onward!

Wendy Amengual Wark

June 10, 2020

Postscript:

I have written blog posts in the past about the tragedy of racism and specifically, about Black people who have been murdered by police officers. It is chilling to re-read these posts that are four and six years old. Today, we are experiencing continued violence against Black people and in response hundreds of thousands of people have taken to the streets despite the risk of contracting the Coronavirus. Legislation is being submitted at the Federal, state, and local levels to create accountability and transparency of law enforcement agencies. The good news is that many, many organizations realize that they cannot stay silent regarding their position on “Black Lives Matter.” This makes me optimistic. They are embracing the need for genuine change. We can do this. It will not be easy, but we if we are willing to do the work, can do this – together.

My July, 2016 blog post, “In Light of Recent Events” Addresses strategies that employers can implement to support employees traumatized by the murders of Alton Sterling and Philando Castile.

In December of 2014 I wrote, “Divided We Fall” about the responses to the murder of Michael Brown in Ferguson, MO.

 

Accountability Assures Organizational DEI Success

Blog, Diversity & Inclusion / EEO, Equity, , , , , , , , , , , , ,

Who ‘owns’ diversity, equity, and inclusion (DEI) at your organization? Often, the responsibility for the success, or sadly, the primary accountability for the failure of an organization’s DEI initiatives belongs to the Chief Diversity Officer (CDO) or head of HR. In many organizations, these individuals do not report to the CEO or president, but to the Chief of Staff, Chief Administrative Officer, or the CFO (this last, for reasons that escape us). Successfully advancing DEI requires direct engagement from the C-suite, direct reporting to the CEO by the CDO, and holding all members of the organization accountable in tangible ways.

There is considerable evidence showing that organizations with successful DEI programs have two key components: genuine, organic, interest of at least 10% of non-managerial staff and a demonstrated commitment of executive staff, most importantly the head of the organization.

Commitment is demonstrated in multiple ways. Holding oneself and one’s team members accountable for both the success and failure of the DEI mission, vision, and goals is the most critical.

That accountability can be demonstrated by measuring not only demographics, but participation in DEI initiatives, such as DEI strategic planning, membership on a DEI council, being a mentor or protégé, participation in educational workshops and sponsorship of cultural events (internally and externally). Despite clear opportunities to demonstrate commitment and accountability, how many CEOs actually attend diversity conferences? How many CDOs report directly to the head of their organization?

If you are looking for strategies to drive accountability at your organization, you can encourage your CEO to join 900 other leaders by signing the “Pledge to Act On supporting more inclusive workplaces.” https://www.ceoaction.com/pledge/ceo-pledge/ The pledge includes several tangible commitments including a commitment to “create accountability systems within our companies”. Signatories are not just in the corporate sector. Leaders in academia and in the non-profit sector have signed the pledge as well. Individuals can also sign the “I Act On Pledge: I pledge to check my bias, speak up for others and show up for all.”  https://www.ceoaction.com/pledge/i-act-on-pledge/ This can be encouraged across an organization as a part of implementing organizational DEI change.

A similar initiative was launched by the UN in 2000. The Global Compact for Gender Equity https://www.unglobalcompact.org/  has been signed by 10,409 companies in 173 nations (599 in the US) and requires a financial contribution based on an organization’s level of participation and time-based goals for creating gender equity.

These types of pledges are powerful because of the public declaration of commitment to inclusion and equity that potential clients and employees can use to help determine whether they will patronize a particular organization or seek employment there.

Whatever approach an organization takes to create and sustain accountability for their DEI success must align with and support the organizational mission and culture. One size does not fit all when it comes to DEI strategies and so an organizational assessment (including anonymous DEI surveys of board members and staff, including the C-suite), will help to determine what will work for you. Additionally, DEI strategic planning is a key component of success in this area. DEI strategic planning should be part of any organization’s overall strategic planning process and should be facilitated or guided by established DEI practitioners.

The strategies outlined above are not a burdensome drain on organizations with even limited resources. While these practical investments in an organization’s well-being are recognized as best practices, demonstrate commitment to DEI, and motivate and engage employees, they are still very rare. These practices are directly supported by categories 1 (D&I Vision, Strategy, and Business Case); Category 2 (Leadership and Accountability); and Category 3 (D&I Structure and Implementation of the Global Diversity & Inclusion Benchmarks, which provide specific guidelines and standards for these strategies. [Learn more here: http://centreforglobalinclusion.org/ ] 

If your organization is not holding everyone accountable for advancing diversity, equity, and inclusion, isn’t today a great day to begin?

Wendy Amengual Wark and Paula T. Edgar, Esq.
Partners, Inclusion Strategy Solutions LLC

February 24, 2020

Wendy@InclusionStrategy.com
Paula@InclusionStrategy.com
www.InclusionStrategy.com

 

 

If I Want to be Inclusive, I Must be Willing to Change

Uncategorized, , , , , , , , , , , , , , , , , , , , , ,

If I Want to be Inclusive, I Must be Willing to Change

When my partner, Paula T. Edgar and I facilitate workshops on workplace inclusion, we discuss all of the incredible benefits of having an inclusive workplace: more successful collaboration, greater efficiency and productivity, improved employee engagement, retention, and more effective communication, to name a few.

We are transparent with participants about the fact that being inclusive requires work. The hardest part of that work is being able to change how we do things. Valuing diversity is easy, by comparison. I can appreciate that someone cooks differently than I do, especially, if I enjoy their style of cooking. But even if I do not want to eat their food, we can still coexist peacefully and in an engaged and supportive way. Inclusion, however, means that I must change my style of cooking if I am going to successfully collaborate with another human being. I love to cook. I especially love to plan an entire menu so that my guests can enjoy a thematic experience. If I am to be inclusive, I must be able to open myself up to a different approach to the menu and any number of stylistic variations; from how much salt one uses, to what type of oil is best to use.

Vive la Resistance!

People really do not like change, hence the great success of chain restaurants. People get to order food that they have eaten before and apparently enjoyed, and in doing so, avoid surprises. I have heard more times than I can (or care to) recount, “But we’ve always done it this way!” There is security in knowing how things are done. This approach makes great sense when it comes to mundane tasks such as opening doors, turning on lights, or mailing a letter. But even these simple-seeming functions have evolved tremendously in the past 100 years, and continue to do so. When I began working full-time, I used an IBM Selectric typewriter with carbon paper to make an original and two copies of everything that I typed for the law firm that employed me. (I am incredibly grateful that when I mistype something these days I can just hit backspace or delete to correct the error!) So, change is a very good thing – sometimes.

It is fairly easy to get people to embrace change that makes their lives easier or simpler, but when it comes to changing the way that we think about society, and ourselves, things get a bit more complicated. The recent launch of ‘The 1619 Project’ by The New York Times is an excellent example of this. The 1619 Project is intended “to correct the record, reframing the country’s history by placing the consequences of slavery and the contributions of black Americans at the center of the national narrative.” https://www.nytimes.com/interactive/2019/08/14/magazine/1619-america-slavery.html  For people who have been excluded from chronicling the history of the United States, this project provides an opportunity to write a more inclusive record. There has been a backlash by some White individuals claiming that essays in the project are either inaccurate, or that the project is not “real history”. These negative reactions (I will not reference any of them here), to this sweeping endeavor to examine the impact of slavery on our systems and institutions, employs the method of questioning the qualifications and efficacy of the messenger to disqualify the content. I can say with confidence as one who studied graduate level history at an Ivy League institution, that change was not something that was embraced in our field, be it a change of perspective or the subject itself. I was challenged when I wrote about the history of Puerto Ricans in New York City for being too close to my subject. So, another way to resist change is to establish that only a small number of people – people who claim to be objective – are truly qualified to research and write about our past. I would posit that no human being is able to be fully objective about our history and so we are all disqualified, according to these criteria.

Not All Change Is Created Equal

We hate being wrong! We especially hate being wrong about racism. As a person who is optically White, I can tell you that racism exists everywhere. For years, I called myself ‘a spy in the house of racism,’ because racists would say racist things to me or in my presence based on two false assumptions: first, they assumed that I was White; second, they assumed that I was a fellow racist. When I would correct people and say that as one of Puerto Rican descent, I am a mixed-race person, they would respond in shock; “You don’t look Puerto Rican!” “When I say Puerto Rican, I don’t mean someone like you!” Ah, you mean that you believe I am a better person because I look White – like you. People become very defensive when they are corrected or ‘called-out’ on their racism. I am not a big advocate of calling people out, but sometimes, I just get tired of this ignorance and bias. As a diversity practitioner, I educate people, with love, and help them to change and open their minds and hearts and reexamine their history books. So, if I am facilitating, I focus on feeling empathy for the person who has been mis-educated about slavery, racism, sexism, homophobia, Islamophobia, and immigrant-phobia. Through my empathy I can begin to try to educate them from a place of love. I explain that our goal to create a more inclusive world is not about making anyone feel bad about our past, but rather to help them to see a personal benefit in being able to have really wonderful relationships with people who are quite different from themselves. This means, that we need to understand the distance that the other person has traveled to get to this space that we are sharing at any specific moment in time. This means that we need to study history, anthropology, and sociology from multiple perspectives – even the parts that make us very uncomfortable. Once we receive this new information, we need to be able to have our minds changed by it. Empathy is an incredibly important and powerful experience. If I can feel empathy for another human being, especially a human being who I do not identify with or necessarily like or respect, then I can begin to bridge the chasm of being exclusive.

There are many anti-racism workshops being facilitated across the country as well as examinations on White fragility when it comes to discussions on race. We regularly facilitate these workshops, as well as sessions on how to be an effective ally. Several organizations have gotten a great deal of publicity by providing their staff with one hour of ‘diversity’ training following racist incidents between their employees and their customers. This is a complicated subject and as such, we need to stop trying to find simple, quick fixes for these problems. One hour? Most people binge-watch five hours of the latest series before coming up for air. The average movie is two hours long. The average seating for a dinner in a restaurant is 90 minutes. How can even the most qualified facilitators be expected to accomplish anything of value in one hour? We are requested to meet these unrealistic expectations on a regular basis. We are told that there is not time within the busy work schedule to pull people out for training. We are told that people will not tolerate a training session that is longer than 90 minutes. We are told that the budget ‘will not allow’ such an expenditure; we are told many things about why employees cannot spend a full day in a workshop to learn how to navigate the impact of racism on the workplace. What we need to hear is how much the time and money it costs to respond to litigation; how much time that organizations spend attempting to resolve conflict between employees; how much is invested by organizations on recruitment and hiring only to see those precious investments run screaming from the building because they have been subjected to micro-aggressions on a daily basis.

This work takes time. Time to gather information about the organization’s culture and history; time to develop workshop agendas that matter to the participants and genuinely help them to learn and grow and change; and time for organizations to shift from being reactive to proactive about being inclusive.

What’s Next?

Helping people to develop meaningful communication and relationships with one another is what this is all about. We are asked regularly to give people a list of ‘dos and don’ts’ or a checklist of things that they should read to help them to be inclusive. We resist providing such lists for multiple reasons, but if giving you a list will help to make change a reality, I will break our rule, just this once.

Studies show that people respond to lists including 5 things more than they do to lists containing any other number so, here goes!:

The 5 things that facilitate inclusion:

  1. Curiosity
  2. Vulnerability
  3. Empathy
  4. Accountability
  5. Willingness to change

These are of course, over-simplifications, especially as we are talking about messy, complicated people trying to cope with the daily onslaught of social media messaging and negative news that seeps through the porous walls of every workplace, but this is the outline of a master course in being inclusive. Let us know if you want to join us, the learning never ends.

Onward!

Wendy Amengual Wark

New York, NY
August 26, 2019

Inclusion Strategy Solutions LLC
Helping Organizations to Intentionally Advance Diversity, Equity, and Inclusion!

www.InclusionStrategy.com

Wendy@InclusionStrategy.com

 

Announcing Inclusion Strategy Solutions LLC!

Blog, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

January 14, 2019

Dear Friends and Colleagues,

As we embark upon a new year, we wish you and yours all things wonderful!

2018 was an incredible year! Most exciting was the formation of Inclusion Strategy Solutions LLC – our partnership! (Learn more about Paula and Wendy) We recognize that our skills and competencies are enhanced through our collaboration.  Merging our organizations has provided our clients with a greater depth and range of services. Most importantly, our personal missions and visions align and result in greater innovation and impact on diversity, equity, and inclusion in our world!

We are happy to share with you, some highlights of our 2018 accomplishments: 
During 2018, we trained over 3,000 individuals in subjects including: Sexual Harassment Prevention (as New York State and other jurisdictions enacted stricter training requirements for employers), Inclusive Workplace and Leadership (Unconscious Bias), and Anti-Racism. The content for these sessions was developed in collaboration with our clients to meet the specific needs and challenges of their organizations. We also developed content to satisfy New York State Bar diversity, inclusion, and the elimination of bias CLE requirements.

We supported our clients with developing diversity, equity, and inclusion initiatives, and strategies and supporting their EEO and HR needs by conducting investigations, facilitating counsel and advise sessions, and advising leadership on best practices.

In our work as diversity, equity, and inclusion consultants, we had the opportunity to travel to Athens, Greece as well as more than 10 US States to facilitate workshops and consult on various subjects. The myriad perspectives across global and regional environments create exciting opportunities for exploring the complexities and nuances of this work.

We’re excited to continue to enhance our opportunities to learn while engaging with a diverse array of people during this new year.

We look forward to the opportunity to support your organization and collaborate with you on your inclusion strategies!

Please visit our new website: Inclusion Strategy.com and let us know what you think. We would love to hear from you.

Sincerely,

Wendy and Paula

Wendy Amengual Wark: Wendy@InclusionStrategy.com

Paula T. Edgar, Esq.: Paula@InclusionStrategy.com

 

#METOO and What I Do About it: Part 2 – The Problem

Blog, , , , , , , , , , , , , , , , , ,

Continued from #METOO and What I do About it: Part 1

It was another 7 years before I began working in the EEO (Equal Employment Opportunity) Office at the NYC Department of Transportation. In 1987 I became the Deputy Women’s Advisor for the agency (on top of my day job as Deputy Director of Administrative Services). I had been active in fighting for equity and justice in many different forms throughout my life and the Women’s Advisors’ Program was established to assure that women who worked for the City of New York were not discriminated against or harassed. As part of my Women’s Advisor’s role, I became a member of the NYC Commission on the Status of Women’s (CSW) Sexual Harassment Task Force which was led by Bella Abzug, the CSW’s Chairperson at that time. We read many reports, interviewed hundreds of victims and developed a comprehensive report on the subject. As a result of this, I was invited to join DOT’s EEO Office 1988. I should note that it took a few years of experience investigating claims of sexual harassment and discrimination along with extensive training before I was able to do this work without overly identifying with complainants or mentally condemning every respondent (alleged harasser) prior to completing an investigation. In 1991, shortly after Anita Hill testified in the Clarence Thomas Supreme Court confirmation hearing, I was promoted to Director of the EEO Office. Sexual harassment against women was headline news for a few weeks at that time and employers began implemented mandatory training on sexual harassment and discrimination. The training that was being developed was not, in my humble opinion, effective, so I dedicated myself to preventing harassment in the first place.

In May of 1994, after 7 years at DOT managing EEO investigations, reports, and training, I became the Program Director the CSW. The CSW focused on issues relevant to women and girls in the workplace and beyond. One of my first responsibilities was to support the CSW’s domestic violence task force. In June of 1994, OJ Simpson made the headlines when he was arrested for murdering his wife and her friend. Domestic violence against women once again became headline news for a few weeks. Funds were allocated to protect women and girls from violence and educate professionals on how to effectively deal with and prevent domestic violence. The parallel between domestic violence abusers and sexual harassers is precise and cringe-worthy: control, intimidate, and discredit your victims.

In the 30 years that I have been doing this work, I have seen little improvement in the areas of preventing and responding to sexual harassment. Most employers do not have effective policies or protocols. Those that do have policies and protocols in place rarely implement or enforce them.

Most employers do not properly train their employees to prevent harassment.  In my observation, webinars and training segments as short as 90 minute focused on reviewing the laws and definitions relating to sexual harassment do not create self-awareness or modify behavior. Despite this, most employers pay thousands of dollars every year to repeat this mandatory, ineffective exercise. I often refer to this process as ‘death by power point’: the facilitator reads slide after slide after slide and then expects participants to actually retain some of the information.

Most employers do not respond to complaints appropriately and use training as punishment or a form of insurance against litigation. First (and I am not giving anyone legal advice here), training employees does not insure that employers will not be held liable for failing  to protect their employees from sexual harassment or discriminatory conduct. Second, having someone who has already had sexual harassment prevention training retake that training in response to their violating your policies or the law by harassing an employee illustrates insanity to me. It is, however, the most common method for responding to sexual harassment by employers. Training (and I prefer using the word educating when referencing educating people on their rights and responsibilities, and most importantly, on self-awareness and behavior) should never be used as punishment. I have facilitated hundreds of sexual harassment prevention sessions where employees drag themselves into the training room like someone being forced to eat their peas knowing that they still won’t get dessert. That is a direct result of organizations inadvertently giving training a bad reputation. It is all too common for employees to expect these sessions to be boring, irrelevant, and insulting. Sending a respondent (a person accused of sexual harassment), whose misconduct has been corroborated, to be retrained is an even greater of a waste of resources.

Most employers do not hold harassers responsible for their actions and will often allow perpetrators of harassment and discrimination to victimize multiple employees before taking any action whatsoever. When it is confirmed that an employee has violated the law by sexually harassing another employee, an organization’s response sends a clear, loud message to all of the other employees. Usually that message is, “We won’t take any strong action, because we don’t want to be sued by the respondent for wrongful termination.” So, some employees learn that they can harass with impunity, especially if they are high up on the organization chart. Most employers do not hold leaders responsible for their own conduct or for managing the conduct of those who report to them. Accountability by leadership is critical to sending a message that harassment and discrimination will not be tolerated in an organization.

Most employers do not support victims who come forward to complain about being harassed. This goes back to protocols and policies. People who are not trained to investigate allegations of harassment and discrimination should never be involved in an investigation. Even worse, complaints are often mishandled from the start because employees are told to go to their supervisors with their allegations. If I work in IT, my supervisor is trained to code computers, not handle difficult and complex sexual harassment complaints. Organizations often do not realize that they put supervisors at risk when they ask them to become involved in allegations of discrimination.

Sexual harassment and assault are in the headlines again: Hollywood, Wall Street, Silicon Valley, and other places occupied by humans are being exposed as unsafe places, especially for women. The claims of the hundreds of women who have come forward in recent months range from having been recipients of inappropriate comments to having been victims of sexual assault. Headline news grabs our attention, upsets us, results in many articles and conversations about how pervasive and insidious sexual harassment is, and devastates the organizations that they expose. But, headline news has not resulted in effective prevention of or response to sexual harassment in the workplace. Not before 1991 and not since. Isn’t today a great time to change that?

I will address the solutions to the problems outlined above in #METOO and What I Do About it: Part 3 – Solutions which will be posted later this week.

Please share your stories and any other feedback that you have so that together we can create lasting solutions to this ancient problem.

Onward!

~ Wendy

November 1, 2017